Free Download El signo del castor (The Sign of the Beaver) (Cuatro Vientos) (Spanish Edition)By Elizabeth George Speare

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El signo del castor (The Sign of the Beaver) (Cuatro Vientos) (Spanish Edition)By Elizabeth George Speare

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Left alone to guard the family's wilderness home in eighteenth-century Maine, a boy is hard-pressed to survive until local Indians teach him their skills. In Spanish.

• Sales Rank: #965449 in Books
• Published on: 2000
• Original language: Spanish
• Number of items: 1
• Dimensions: .38" h x 5.40" w x 8.35" l, .41 pounds
• Binding: Paperback
• 135 pages

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El signo del castor (The Sign of the Beaver) (Cuatro Vientos) (Spanish Edition)By Elizabeth George Speare PDF

El signo del castor (The Sign of the Beaver) (Cuatro Vientos) (Spanish Edition)By Elizabeth George Speare PDF

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Get Free Ebook La Fuerza de La Fe (The Force of Faith) (Spanish Edition)By Kenneth Copeland

Get Free Ebook La Fuerza de La Fe (The Force of Faith) (Spanish Edition)By Kenneth Copeland

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La Fuerza de La Fe (The Force of Faith) (Spanish Edition)By Kenneth Copeland

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Una enseñanza fundamental acerca del proceso de la fe, la cual contiene respuestas bíblicas a preguntas de la fe, de las pruebas y de cómo perseverar bajo presión.

• Sales Rank: #1823217 in Books
• Brand: Harrison House Publishing
• Published on: 2012-05-01
• Original language: Spanish
• Number of items: 1
• Dimensions: 7.99" h x .12" w x 5.24" l, .15 pounds
• Binding: Paperback
• 60 pages

Features

• Used Book in Good Condition

About the Author
Victory. That word, more than any other, sums up the gospel of Jesus Christ. And preaching that victorious gospel to the world has been Kenneth Copeland's driving purpose for more than 30 years. An ordained minister, author and internationally recognized preacher, Brother Copeland began his ministry in 1967. Since then, Kenneth Copeland Ministries has grown to include not only its headquarters in Fort Worth, Texas, but offices in Canada, England, South Africa and Australia as well. Best known for his exuberant proclamation that "Jesus is Lord!", Kenneth Copeland has introduced people the world over to the saving message of faith. However, the vision of KCM includes more than simply introducing people to Jesus Christ. Theirs is a vision of taking believers on to maturity in the principles of faith, love, healing, prosperity, redemption and righteousness. Every day that vision becomes more of a reality through Kenneth Copeland Ministries daily and weekly television broadcasts, monthly magazine, books, teaching tapes, gospel music recordings, meetings and conventions. Through these KCM outreaches, every day thousands of believers from Jacksonville to Johannesburg are moving from defeat, self-doubt and discouragement - to a life of God-given victory.

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Free Download A Guide to Customer Service Skills for the Service Desk Professional (Help Desk)By Donna Knapp

Free Download A Guide to Customer Service Skills for the Service Desk Professional (Help Desk)By Donna Knapp

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A Guide to Customer Service Skills for the Service Desk Professional (Help Desk)By Donna Knapp

Free Download A Guide to Customer Service Skills for the Service Desk Professional (Help Desk)By Donna Knapp

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The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk.
Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

• Sales Rank: #1381076 in eBooks
• Published on: 2010-03-15
• Released on: 2010-03-15
• Format: Kindle eBook

Review
1. Achieving High Customer Satisfaction. 2. Developing Strong Listening and Communication Skills. 3. Winning Telephone Skills. 4. Technical Writing Skills for Support Professionals. 5. Handling Difficult Customer Situations. 6. Solving and Preventing Problems. 7. Business Skills for Technical Professionals. 8. Teams and Team Players in a Help Desk Setting. 9. Minimizing Stress and Avoiding Burnout. Appendix: Help Desk Resources. Glossary. Index.

About the Author
An experienced IT professional with more than 30 years in the industry as a practitioner, consultant, and trainer, Donna Knapp currently works as Curriculum Development Manager for ITSM Academy, a full-service provider of IT Service Management education. Ms. Knapp is an ITIL Expert, a Certified Process Design Engineer, a Certified ISO/IEC 2000 Consultant/Manager, a Certified Scrum Master, and she is certified in Knowledge-Centered Support (KCS) Principles. The author of several books on the service desk industry, she has also developed several highly successful seminars, including "Achieving Customer Service Excellence for Service Desk Professionals" and "ITIL at the Service Desk."

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